Job Description

Business Process Analyst – Salesforce & Business Projects

Location: UK (Hybrid / Remote options available)
Duration: 6-12 months (with potential extension)
Day Rate: £450 - £550 (depending on experience)

Based in London St Pauls, our client is a global provider of investment management solutions, offering technology for portfolio management, risk analysis, and compliance.

We are looking for an experienced Business Process Analyst to join our client’s transformation initiative, focusing on Salesforce and business process optimisation. In this role, you will analyse, design, and optimise business processes, ensuring that Salesforce solutions align with organisational objectives.  As such, you will help the organisation improve efficiency, reduce costs, and enhance customer experience, driving long-term value and business success.

Key Responsibilities:

• Process Analysis: Evaluate and map current business processes, identifying areas for improvement and ensuring alignment with Salesforce capabilities.
• Requirements Gathering: Collaborate with business stakeholders to capture functional and non-functional requirements, translating them into actionable business process changes.
• Salesforce Optimisation: Work with Salesforce teams to ensure processes are streamlined and efficiently integrated within the platform, driving improved operational efficiency.
• Process Redesign: Design and document optimised business processes that leverage Salesforce to enhance productivity, reduce costs, and improve customer satisfaction.
• Stakeholder Engagement: Work closely with business leaders to ensure that process changes meet business needs, with clear communication and regular feedback loops.
• Continuous Improvement: Identify opportunities for ongoing process improvements, ensuring Salesforce solutions evolve alongside business needs.
• Training & Support: Assist in the development of user training and documentation to support the adoption of new processes and Salesforce functionalities.

Required Skills & Experience:

• Proven experience as a Business Process Analyst, with hands-on experience in process mapping, process improvement, and change management.
• Strong knowledge of Salesforce and experience working with Salesforce solutions to enhance business processes.
• Ability to gather and document requirements effectively and work closely with business stakeholders to ensure alignment with business goals.
• Strong analytical and problem-solving skills, with the ability to design and implement effective process improvements.
• Familiarity with process modelling tools such as BPMN or Visio.
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.

Desirable Skills:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst).
• Previous experience in financial services or asset management sectors.
• Experience in working with Agile methodologies.