Job title: Change manager - Salesforce
Job type: Contract
Emp type: Full-time
Industry: Transport and Rail
Pay interval: Daily
Pay rate: negotiable
Job published: 14-02-2025
Job ID: 32905

Job Description

Change Manager – Salesforce Projects

Location: UK (Hybrid / Remote options available)
Duration: 6-12 months (with potential extension)
Day Rate: £450 - £550 (subject to experience)

Based in London St Pauls, our client is a global provider of investment management solutions, offering technology for portfolio management, risk analysis, and compliance.

We are seeking an experienced Change Manager to support our client in driving change management efforts their portfolio of salesforce projects. You will focus on managing the people side of Salesforce-driven transformations, ensuring that the business maximises the platform's value by embedding smooth processes, driving user adoption, and enhancing overall organisational performance.

Key Responsibilities:

  • Change Strategy: Develop and implement change management strategies for Salesforce projects, aligning them with business objectives and organisational culture.
  • Stakeholder Engagement: Work closely with business leaders and teams to understand their needs, address concerns, and ensure stakeholder buy-in.
  • User Adoption: Drive effective adoption of Salesforce solutions, creating and executing communication plans, training programmes, and feedback loops.
  • Training & Support: Oversee the creation and delivery of end-user training and documentation to ensure seamless usage and maximise productivity.
  • Impact Analysis: Assess the impact of Salesforce changes on employees, business processes, and overall operations, and develop mitigation strategies for resistance.
  • Performance Measurement: Track and report on user adoption metrics and other KPIs, ensuring continuous improvement in change management processes.
  • Collaboration: Work closely with project teams, including technical, business, and Salesforce consultants, to ensure the success of change initiatives.

Required Skills & Experience:

  • Proven experience managing change within Salesforce implementation and optimisation projects.
  • Strong knowledge of change management methodologies (e.g., Prosci, ADKAR).
  • Excellent communication and stakeholder management skills, with the ability to engage people at all levels of the organisation.
  • Demonstrated ability to drive user adoption in complex technical environments.
  • Experience in delivering training and support for Salesforce or similar CRM platforms.
  • Strong problem-solving skills and a proactive approach to addressing resistance to change.

Desirable Skills:

  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Project Management).
  • Experience in managing change for large-scale, business-critical technology transformations.
  • Background in the financial services or investment management industry.
  • Why This Role is Key to the Business:

As a Change Manager, you will play a critical role in ensuring the successful adoption of Salesforce solutions. By facilitating smooth transitions and driving user engagement, you will help the business maximise the value of the platform, improve operational efficiency, and enhance customer experiences. Your contribution will be vital to the long-term success of these projects and the broader organisational transformation.